*This is priceless*.
A lady died in 2016 January, and HDFC Bank billed her for Feb '16 & Mar '16 for *annual service charges* on her credit card, and *added late fees* and *interest* on the monthly charges!!!
The balance had been Rs.0.00 when she died, but now it was around Rs.6000.
A family member placed a call to HDFC Bank. Here is the conversatio :
*Family Member*: "I am calling to tell you that she died in Jan '16."
*HDFC Bank*: "The account was never closed. So the late fees & charges still apply."
*Family Member*: "Maybe, you should turn it over to yr collections dept."
*HDFC Bank*: "Since it is two months overdue, it already has been."
*Family Member*: "So, what will they do when they find out she is no more?"
*HDFC Bank*: "Either report her account to frauds division or report her to the credit bureauor maybe both!"
*Family Member*: "Do you think God will be mad at her?"
*HDFC Bank*: "Excuse me?"
*Family Member*: 'Did you just get what I was telling you - the part about her being dead?"
*HDFC Bank*: "Sir, you'll have to speak to my supervisor."
Supervisor gets on the phone:
*Family Member*: "I'm calling to inform you that she died in Jan '16 with a Rs.0 balance on her credit card."
*HDFC Bank*: "The account was never closed and late fees and charges still apply."
*Family Member*: "You mean you want to collect from her estate?"
*HDFC Bank*: (Stammer) "Are you her lawyer?"
*Family Member*: "No, I'm her grand nephew."
*HDFC Bank*: "Could you fax us a certificate of death?"
*Family Member*: "Sure." (Fax number was given )
After they got the fax :
*HDFC Bank*: "Our system isn't setup for *death*. I don't know what more I can do to help."
*Family Member*: "Well, if you figure it out, great! If not, you could just keep billing her. She won't care."
*HDFC Bank*: "Well, the late fees and charges will still apply."
(What is wrong with these people?!?)
*Family Member*: "Would you like her new billing address?"
*HDFC Bank*: "That might help..."
*Family Member*: "Odessa Memorial Cemetery, Grave no 1169, Avinashi, Coimbatore."
*HDFC Bank*: "Sir, that's a cemetery!"
*Family Member*: "And what do you do with dead people on your planet???"
A lady died in 2016 January, and HDFC Bank billed her for Feb '16 & Mar '16 for *annual service charges* on her credit card, and *added late fees* and *interest* on the monthly charges!!!
The balance had been Rs.0.00 when she died, but now it was around Rs.6000.
A family member placed a call to HDFC Bank. Here is the conversatio :
*Family Member*: "I am calling to tell you that she died in Jan '16."
*HDFC Bank*: "The account was never closed. So the late fees & charges still apply."
*Family Member*: "Maybe, you should turn it over to yr collections dept."
*HDFC Bank*: "Since it is two months overdue, it already has been."
*Family Member*: "So, what will they do when they find out she is no more?"
*HDFC Bank*: "Either report her account to frauds division or report her to the credit bureauor maybe both!"
*Family Member*: "Do you think God will be mad at her?"
*HDFC Bank*: "Excuse me?"
*Family Member*: 'Did you just get what I was telling you - the part about her being dead?"
*HDFC Bank*: "Sir, you'll have to speak to my supervisor."
Supervisor gets on the phone:
*Family Member*: "I'm calling to inform you that she died in Jan '16 with a Rs.0 balance on her credit card."
*HDFC Bank*: "The account was never closed and late fees and charges still apply."
*Family Member*: "You mean you want to collect from her estate?"
*HDFC Bank*: (Stammer) "Are you her lawyer?"
*Family Member*: "No, I'm her grand nephew."
*HDFC Bank*: "Could you fax us a certificate of death?"
*Family Member*: "Sure." (Fax number was given )
After they got the fax :
*HDFC Bank*: "Our system isn't setup for *death*. I don't know what more I can do to help."
*Family Member*: "Well, if you figure it out, great! If not, you could just keep billing her. She won't care."
*HDFC Bank*: "Well, the late fees and charges will still apply."
(What is wrong with these people?!?)
*Family Member*: "Would you like her new billing address?"
*HDFC Bank*: "That might help..."
*Family Member*: "Odessa Memorial Cemetery, Grave no 1169, Avinashi, Coimbatore."
*HDFC Bank*: "Sir, that's a cemetery!"
*Family Member*: "And what do you do with dead people on your planet???"